VEHICLE CCTV & TRACKING

STATIC CCTV

A TOTAL SOLUTION

Call us on +44 (0) 161 877 2257

making a visible difference

Frequently asked questions

1. How much is carriage?

Carriage charges depend on the weight of the item. 1-10kg is £19.95 and 11-20kg is £24.95. Carriage charges outside of the UK vary and the customer will be invoiced upon receipt of courier invoice

2. When will goods be dispatched?

If goods are ordered before 12pm and are in stock, they will be dispatched the same day. If an order is placed after 12pm and are in stock, they will be dispatched the following day.

3. Can I open an account?

You will be eligible to apply to open an account after you have been trading with us on a proforma basis for 6 months. After this time you can apply for a credit account.

4. How do I pay if I do not have an account?

If you do not have an account you can pay via bank transfer, you can call the office to pay using a credit or debit card, or you can send a cheque. Goods will then be dispatched on receipt of payment.

5. How do I order?

If you have an account with us you can fax to 0161 876 5372 or email your order to sales@vue-cctv.co.uk. If you are a new customer then you will need to call the office on 0161 877 2257 to place your order.

6. What if I have a faulty item?

All products have a minimum 12 months return to base warranty. You must return the item to us with a covering letter which should include on explanation of the fault, a contact name and a contact telephone number. Once we receive the product our onsite workshop will look at the goods and will be in contact accordingly.

7. Where can I find product specifications?

All of our products on the website have associated PDF specification available to download.

8. My Monitor is displaying a reversed image.

The image can be set using the monitor’s menu system. Select normal image.

9. Can I use a 12V camera in a 24V vehicle?

Yes, all cameras are 12V and can be used in a 24V vehicle providing you use a voltage dropper with the camera.

10. Why will my VUE camera not work with my existing system?

All VUE cameras are compatible with VUE systems. We can modify our cameras to work with your own systems if you can provide us with the PIN out information.